Can I message my doctor after a visit?

Yes, for a short time. After a consultation that has finished and been paid for, you can ask your doctor questions about that visit for 24 hours, up to 10 messages. You will see how long is left at the top of the chat. Your doctor can also close it earlier. Once the time is up, the chat closes, but you can still read your old messages and your visit note.

If you need more help after that, start a new consultation. If your doctor wants to see you again, they will invite you to a follow-up, which you can book from your home screen at a lower fee. If the follow-up is to correct a prescription or check on a possible bad reaction, it is free.

While a lab test is pending, messages pause and open again by themselves when your results arrive. If anything feels urgent, do not wait for a reply: call 112 or use the SOS button.