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Help center

Answers to the questions people ask most. If you can't find what you're looking for, contact us and our team will get back to you.

Account & security

How do I change my phone number?›How do I turn on Face ID or fingerprint sign-in?›Is there a password I need to remember?›

App updates

Why does the app look different after an update?›

Becoming a provider

How do I apply as a doctor or provider?›What do I need to become a provider on SabiDoc?›How long does the application review take?›

Bookings & fees

How much does a consult cost?›What's the difference between fast match and choosing my doctor?›Does SabiDoc accept NHIS or insurance?›What if no doctor is available right now?›Can I use SabiDoc if I'm outside Ghana?›

Emergencies

What should I do in an emergency?›

Prescriptions & labs

How do I fill a prescription?›Can I upload my own lab results?›

Privacy & safety

Is my health information private?›

Refunds

When do I get a refund?›

Subscriptions

What's the difference between Plus and Family?›How do I cancel my subscription?›How do I add a family member to my Family plan?›

Telemedicine

Telemedicine myths vs. the truth, and how SabiDoc bridges the gap›
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