Terms of service

Who can use SabiDoc

SabiDoc accounts are for people aged 18 and over. You must be 18 or older to create an account, book a consultation for yourself, or pay for one. If you are under 18, a parent or legal guardian can create their own account and add you as a family member; they then manage your care for you.

You can add up to 5 family members to your account, for example your children or an older parent. By adding someone you confirm that: if they are under 18, you are their parent or legal guardian and can make healthcare decisions for them; or if they are an adult, they have agreed to you managing their care, or they cannot decide for themselves and you are their carer. We record that you confirmed this, and when. You are responsible for the accuracy of what you enter for them, and we may ask you to show that you are allowed to manage someone's care, or remove them from your account.

A doctor may speak with a child together with their parent or guardian, and may ask the account holder to be present.

SabiDoc is not for emergencies

If you or someone else is in immediate danger, call 112. SabiDoc's SOS flow asks a couple of quick questions to help you decide what to do next: for anything life-threatening, it tells you to call 112 directly, since SabiDoc cannot dispatch an ambulance or alert a hospital on your behalf. For something urgent but not life-threatening, it can connect you to a doctor quickly. This is not a substitute for calling emergency services in a life-threatening situation.

What providers on SabiDoc can do

Doctors on SabiDoc diagnose, treat, and prescribe when medically necessary. Your provider (a licensed, independent professional, not a SabiDoc employee) decides what is right for you. A prescription, referral, or particular treatment is never guaranteed by using the platform.

Independent provider status and taxes

All healthcare providers using SabiDoc operate strictly as independent contractors and self-employed professionals, not as employees, workers, or agents of SabiDoc or Onyina Group.

Ghanaian tax law requires SabiDoc, as the party paying for professional services rendered through the platform, to withhold tax at the applicable statutory rate from each provider's consultation fee and remit it to the Ghana Revenue Authority (GRA) on the provider's behalf. This amount is shown on the provider's earnings statement and issued as a withholding tax credit certificate, which the provider uses toward their own annual tax return.

Withholding this tax doesn't make SabiDoc an employer, and doesn't relieve a provider of registering with the GRA, filing their own returns, or settling any further tax due beyond what was withheld. Providers remain solely responsible for their own tax compliance; outside of this specific statutory withholding, SabiDoc assumes no liability for a provider's broader tax obligations, audits, or filings.

Automated processing and human review

SabiDoc uses automated software for two narrow purposes only: sorting screening questions to help gauge how soon a doctor is needed, and drafting a note for your provider to review and approve. This software never diagnoses and never prescribes. Every clinical decision is made by a licensed human provider, not by software, and nothing it drafts becomes part of your record until your provider has reviewed and approved it as their own. Photos of lab results are stored as you upload them and viewed directly by your provider, not processed by automated software.

Fees and payment

Each provider sets their own consultation fee within a platform-regulated range, shown to you before you confirm. Payment is authorized at matching and only captured once your consult is underway. Through our payment processor, funds are split automatically at the point of transaction: the provider's professional service fee is routed to their dedicated payout account, net of the statutory withholding tax described above, and SabiDoc's software service fee is routed to the platform. If a match fails, any hold is released automatically. Short, undocumented visits are refunded by default. See How fees work for details.

Choosing a doctor and doctor invites

You can be matched with the next available verified doctor, or you can search for and choose a specific doctor yourself. Either way you pay the consultation fee shown before you confirm. SabiDoc does not currently offer subscription plans.

A doctor may invite their own patients to SabiDoc with a personal link or code. Invites expire, and the doctor can withdraw one at any time. A patient who joins with a doctor's invite gets GH₵5 off the first consultation they pay for with that doctor, including a consultation for a family member they manage. It can be used once per account, and a doctor's invite stops giving the discount after 10 invited patients have used it. The discount comes out of SabiDoc's share, never the doctor's. The doctor earns a GH₵5 bonus when that consultation is completed and not refunded, for those first 10 invited patients. The bonus is paid by SabiDoc, counts as the doctor's income, and is subject to the same tax withholding as their other earnings. SabiDoc may change or end these amounts and limits for future invites.

Institutional partnerships

A school or employer with a partnership agreement with SabiDoc may issue codes that give people affiliated with them a time-limited discount or trial. A code is for people actually affiliated with that institution; sharing or using one you're not entitled to may result in the benefit being revoked. Redeeming a code doesn't give the institution access to your health information. See our Privacy policy for what an institutional partner does and doesn't see.

Prescriptions

Every prescription issued through SabiDoc carries a unique, verifiable code. Any pharmacy (in-network or not) can confirm a prescription is genuine using that code. Verifying a prescription confirms it is real; it does not by itself confirm that a given pharmacy is legitimate. Out-of-network pharmacies carry a visible "unverified pharmacy" notice until separately vetted.

Provider verification

Providers must supply a valid license number and a photo of their current Medical and Dental Council (MDC) license renewal certificate. We check the certificate directly against the MDC's own public registry before approval; anything that doesn't match is reviewed manually by our team rather than auto-approved or auto-rejected. A provider found to have supplied false credentials will be removed from the platform.

Account responsibilities

You're responsible for the accuracy of the information you provide and for keeping your account credentials secure. Providers and pharmacies are responsible for keeping their license, registration, and contact details current. Patient accounts sign in with a phone number, verified by a one-time SMS code. Keep your phone number current, since it is how we confirm it's you.

Keeping consults on the platform

Consult chat between a patient and their provider is monitored for platform-safety purposes, including attempts to exchange phone numbers or other contact details in order to move a paid consultation off SabiDoc. Both sides are shown a notice that chat is monitored. Messages that appear to share contact information are blocked from sending, and a record of the attempt is kept for review. Repeated attempts to circumvent the platform this way may result in account action, including suspension.

Messages after a consultation

Messaging between a patient and their provider is part of the consultation it belongs to. After a consultation that has been completed and paid for, you and your provider may exchange a limited number of messages about that visit for 24 hours after it ends (up to 10 messages in total). Your provider may end this period earlier. Once it has ended, further care needs a new consultation, or a follow-up that your provider invites you to. A follow-up invited to correct a prescription or to check on a possible adverse reaction is free of charge. While laboratory results are pending, messaging pauses and resumes when the results arrive. Messages are not for emergencies: call 112 or use the SOS button in the app.

Complaints

If something goes wrong with a visit, either side can file a complaint: a patient about a provider, or a provider about a patient's conduct during a consult. Nothing is added to the other party's record, and no decision is made, without them first seeing the complaint and having a chance to respond.

Suspension and termination

We may suspend or terminate an account that violates these terms, including supplying false credentials, attempting to circumvent the platform as described above, or engaging in abusive or fraudulent conduct. Where reasonably possible, we'll tell you why. You can stop using SabiDoc and close your account at any time from Settings. See our Privacy policy for what happens to your data when you do.

Limitation of liability

SabiDoc operates the platform connecting you with independent providers. We don't practice medicine and aren't a party to the clinical relationship between you and your provider. To the fullest extent permitted by Ghanaian law, SabiDoc isn't liable for a provider's clinical judgment, advice, diagnosis, or treatment, or for indirect or consequential loss arising from your use of the platform. Nothing here limits liability that can't lawfully be limited, including for our own gross negligence, willful misconduct, or death or personal injury caused by our own acts.

Indemnification

You agree to indemnify SabiDoc against claims, losses, or expenses arising from your breach of these terms, your misuse of the platform, or content you submit that infringes someone else's rights, except to the extent caused by our own breach of these terms.

Governing law and disputes

These terms are governed by the laws of Ghana. Any dispute arising from these terms or your use of SabiDoc should first be raised with us directly at legal@sabidoc.com. If it can't be resolved that way, it falls under the exclusive jurisdiction of the courts of Ghana.

Severability and entire agreement

If any part of these terms is found unenforceable, the rest stays in effect. These terms, together with our Privacy policy, are the entire agreement between you and SabiDoc about your use of the platform, and replace any earlier agreement on the same subject.

Changes to these terms

We may update these terms as SabiDoc develops. When we make a material change, you'll be shown what changed the next time you open the app or dashboard and asked to accept or decline before continuing: declining signs you out, and you can review and accept later to keep using SabiDoc.

Contact

Questions about these terms can be sent to legal@sabidoc.com.